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Terms of service

General terms and conditions (GTC) for orders via www.hey-honey.com

In the following, we would like to introduce you to our general terms and conditions, which we use as a basis for the provision of all services provided on Heyhoneyyoga.com. We offer you on www.hey-honey.com a personalized shopping and service experience tailored to your interests and needs. On www.hey-honey.com we sell Hey Honey items.

Hey Honey articles are all articles that we offer you on www.hey-honey.com.

  1. CONCLUSION OF CONTRACT AND DELIVERY OF GOODS

1.1 Contracts via www.hey-honey.com are concluded in German or English. You can select your preferred language via the language selection above in the header of the website or in the settings in your customer account when using the app. When ordering Hey Honey items, your contractual partner is Warrior GmbH, Dorfstraße 7, 21398 Neetze.

1.2 By clicking the button "buy now", "buy" or "complete payment" you place a binding order for the items in the shopping cart. We will confirm the receipt of your order by email immediately after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that the ordered goods will be delivered only after we have received payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receipt of the order confirmation, but no later than within 7 days.

1.3 You agree to the assignment of the seller's claims for payment of the purchase price to third parties, in particular to Warrior GmbH.

1.4 If you choose to offset the CO2 footprint of your order on the order overview page, this is part of the contract with your order. You will be informed of the amount of the contribution on the order overview page before the contract is concluded.

1.5 Please note that, as an exception, we are not obliged to deliver the goods ordered if we have properly ordered the goods but have not been delivered correctly or on time. A further requirement is that we are not responsible for the lack of availability of the goods and that we have immediately informed you of this fact. In addition, we must not have taken the risk of procuring the ordered goods. If the goods are not available, we will immediately reimburse you for payments already made.

1.6 We do not assume the risk of having to procure an ordered product (procurement risk). This also applies when ordering goods that are only described in terms of their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods we have ordered from our suppliers. We deliver orders within Germany and, at your request, in Europe or worldwide. If working days are specified as deadlines, we understand this to mean all days from Monday up to and including Friday, with the exception of public holidays.

1.7 You will be informed about the delivery time on the respective product detail page and before placing the order.

  1. PRICES, SHIPPING CHARGES, AND EXPRESS SHIPPING

2.1 The prices listed in the offer at the time of the order apply. The prices given are final prices, which means that they include the applicable German statutory value-added tax. The goods remain our property until the purchase price has been paid in full.

2.2 Shipping costs:

  • Germany: Free shipping for orders over €29.90, otherwise €4.90.

  • EU: Free shipping for orders over €200, otherwise €6.90.

  • UK: €6.90.

  • Switzerland: €6.90.

  • Rest of the world: €39.49.

2.3 We don't offer express delivery for certain orders. The goods will be delivered within 2 working days at the latest.

  1. STATUTORY RIGHT OF WITHDRAWAL FOR HEY HONEY ITEMS

6.1 You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last delivery.

6.2 To exercise your right of withdrawal, you must inform Warrior GmbH, Dorfstraße 7, 21398 Neetze, email: contact@hey-honey.com, by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose. However, this is not mandatory.

6.3 You must return the goods immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. All items must be returned in their original condition, without having been worn, washed, or altered, and with tags still attached.

6.4 Return costs:

  • Germany: €3.95 will be deducted from your refund.

  • Other EU countries: €8 will be deducted from your refund.

  • Rest of the World: €3.95 will be deducted from your refund.

6.5 We will process refunds within fourteen days of receiving the returned items.

Warrior GmbH Dorfstraße 7 21398 Neetze Managing Director: Janka Oeljeschlager Registered at the District Court of Lüneburg, HRB 205469 VAT ID: DE299021390

Status: 29.01.2025